Web-Based, High-Level Business Services Views

The Business Service Console (BSC) adds significant value to the real-time and historical management information collected and analysed by the eHealth® Suite. Through mapping of important business services to the managed IT infrastructure, the Business Service Console provides a real-time, end-to-end view of the performance of key business services from the standpoint of the user experience. Customised business views, immediate notification of performance problems, and drill down capability for fault resolution make the Business Service Console a valuable tool for everyone from the CIO to the IT staff in ensuring that customers can complete their business transactions.

	The Business Service Console provides you with a snapshot view of the status of your business services.

Throughout the day, you can monitor activity and status of applications, systems, or networks, with a scrolling "ticker" in the corner of your desktop. The ticker provides a subset of the overall hierarchy represented within the console and expands to the full console with a click. If a critical availability or performance problem occurs that may impact your business and customers, you can quickly determine if someone is addressing it. An acknowledgement indicator shows that someone is working on the problem, while a duration indicator shows the length of time the indicator has been in the current state of red or yellow. The Business Service Console provides additional details through pop-ups and navigation buttons to go directly to a report generation window, or to the Live Exceptions Browser to drill down to obtain details about the problem and determine the cause.