Simplify Voice Network Performance Management

Recent media coverage for voice technology has centered on voice over IP networks, a technology that is gaining momentum. CA has been part of that trend, providing management for IP telephony services and voice quality monitoring, fully integrated with its data management solution.

CA realises, however, that legacy voice services represent a very large part of the installed base and are likely to remain a vital part of many businesses' voice service infrastructures for years to come. Many revenue-generating operations, such as contact centers, are based on legacy voice services. Integrating the management solutions for TDM-based, legacy voice services with IP-based voice and data services provides the expansive service performance management capabilities that customers need in their heterogeneous voice and data networks.

CA's solution for voice performance management is differentiated from the competition by its ability to address:

• Multiple vendors (Cisco, Nortel, Avaya)
• Multiple technologies (IP, TDM)
• Multiple systems (PBX, messaging)

With the further capability of detecting problems before they impact end user experience — thus enabling voice management teams to be proactive, not reactive.