ITIL Lands in the IT Manager’s Workshop — eHealth® and the IT Infrastructure Library

This white paper discusses the IT Infrastructure Library (ITIL) — a set of processes that define best practices for a range of IT disciplines — and how implementing best IT practices with CA's integrated Business Service Management solution strengthens your organization's role as a partner to the rest of the business. eHealth support for ITIL processes helps you justify its value to the line of business and build the business case for ongoing investment.< more>

Voice Network Security — Strategies for Control

Rapid changes in telecommunications networks have created significant concerns for fraud detection and prevention, system abuse, unauthorized access and content privacy in voice networks. The Internet has only served to exacerbate security vulnerabilities. Read the following white paper to learn how you can establish a comprehensive corporate security policy, identify voice network access points and areas for security management and manage the execution of security initiatives.           < more>

Maximise Your Citrix Investment with Managed Performance

With 78% share of the 2003 worldwide market for Virtual User Interface (VUI) software1, Citrix MetaFrame solutions have become the flagship of server-based application solutions. By centralising access to applications and information, Citrix enables businesses and organizations to simplify management of these resources, save money on hardware deployments, and supply the latest in application technology to their users wherever they reside. Citrix Metaframe Access Suite includes the MetaFrame Presentation Server, MetaFrame Secure Access Manager, MetaFrame Password Manager, and MetaFrame Conferencing Manager, combining to provide the full range of business access and security needs.

Precise measurement and predictability of applications for the variety of end users is key to successful delivery of business services. This paper discusses how to assure the smooth running of business-critical, Citrix-based applications throughout the entire delivery mechanism.< more>

Managing Voice Over IP for Successful Convergence

Voice over Internet Protocol (VoIP) has much to offer in cost savings through the elimination of redundant networks, IT efficiencies, and simplification of moves, adds, and changes, as well as productivity enhancements through voice-based, multi-media applications. However, concern about voice quality has slowed adoption. < more>

Optimising IT Services to Drive Business Success

Companies generate profitable revenue as a result of executing business processes. Over the last few decades, business processes have become more and more automated, requiring more and more IT services. In addition, new IT technologies have enabled new business processes that couldn’t exist before. The Internet, and Web technology are great examples. This business process automation has resulted in tremendous increases in productivity and increased profitability, tightening the link between the business and the IT services that support it. As a result, the availability and performance features of the business service have become more critical. Business Service Management (BSM) links IT services to the business needs, minimising risk to the business by proactively managing the technology that the services depend upon and by detecting problems before they impact end users. <more>