Ensuring Critical Business Applications Meet Business Objectives

Today's complex, mission-critical enterprise applications require a different management approach - one that provides comprehensive insight into both the customer experience and infrastructure performance. CA Wily's products enable organisations to ensure the health and availability of their critical applications by providing essential visibility into real transactions, from real customers in real time. Based on the strength of our innovation, partnerships, and customer base, Gartner, Inc. places CA Wily in the leader quadrant in the J2EE Application Server Management Magic Quadrant.

Products
With Introscope® and Wily Customer Experience Manager, Wily has developed the first comprehensive set of software and services created specifically for managing the performance of next-generation composite applications.

Introscope® - one of the technology foundations of Wily's Customer Success Management - is a proven solution that provides IT teams with everything they need to ensure superior application infrastructure performance:

• 24x7 Application Monitoring
• Incident Detection and Notification
• Rapid Triage
• Root Cause Diagnosis
• Trend Analysis/Planning

Organisations around the world have made Introscope their solution of choice for lowering the costs and risks associated with deploying, managing, and supporting applications. Validated by leading application platform providers through integration and co-development efforts, Introscope's instrumentation technology has been adopted and an industry standard with its inclusion in Sun's J2SE™ 5.0.

Wily Customer Experience Manager helps organisations identify, prioritise and resolve customer transaction problems, ensuring critical web applications align with business goals and deliver consistent value. It monitors every transaction as it happens, analysing the performance and quality of web-enabled business processes such as login, buy and GL update.

When problems with real or synthetic transactions occur, Wily CEM offers detailed analysis on the scope, severity, and business impact of the transaction defects. Further, Wily CEM automatically gathers cost, resource utilisation and configuration information - evidence that is essential to rapid problem solving and aligning IT action with business priorities.

CA's Wily Technology provides its customers with the ability to monitor, control and manage their critical J2EE applications for higher availability, better performance, and greater control.